Performance management
Making results visible and actionable
I have managed performance improvement in various circumstances: as a line Operations Director; in a 9-country cross-functional matrix; as a European-wide project manager; and as a independent consultant.
• Performance management
– Are your strategy and performance management aligned?
– Are you tracking what you can or what you should?
• Performance management system
– Are your staff, supervisors and managers getting the right information at the right time?
– Do they know what to do about what the data is telling them?
– Is management behaviour & feedback reinforcing your objectives?
• Performance metrics
– Are you measuring the relevant things or only what your systems can deliver?
– Is your team aligned behind what is measured?
• Dashboard / Scorecard specification & design
– Does your team have to collect information from many sources then do lots of copy-pasting?
– Do results give an overview or a sea of detail?