Process improvement
Re-designing processes and sustaining improvements
I have deployed process improvement projects as a regional project manager in Europe and Asia and I have implemented process improvement projects as a line manager. I have also designed and implemented process management systems as an independent consultant.
• Process improvement
– Are your processes focused on what customers really want?
– Are your processes aligned across different teams or departments?
–Are systems driving processes or are customers?
• Process harmonisation
– Do different people and teams do things differently?
– Are processes aligned around your key service objectives?
• Process management
– Are your processes documented, stored and distributed in a way that your team can exploit?
– Are your processes changed in a controlled manner, with cross-functional input, and are those changes communicated?